DELIVERIES & RETURNS

Chosen the kit you need? Now we just need to get it to you. We offer two delivery services on all our products…

STANDARD DELIVERY
Our standard delivery service costs £4.95 and is fulfilled between 3-5 working days*, depending on the product type. We will always endeavour to get your kit to you ASAP.

IN A RUSH? THEN YOU NEED EXPRESS DELIVERY…
This is our fastest service for delivery guarenteed within 1-3 working days* and costs £12.95. If you can order before 12:00pm and need your kit double fast, then select express delivery at checkout.

WHERE WE DELIVER TO
Your standard and express delivery options apply to the UK mainland only. For international or non-UK Mainland deliveries please call or email [email protected] and we’ll do our best to help.

PLEASE CAN WE GET YOUR SIGNATURE?
Whether you chose our standard or express delivery service, we’ll need you to sign for it on receipt. If no one is there to sign for it at the time of delivery, a card will be left with details of how to either reschedule or collect your package.

*For those of you that are unemployed / retired / students / royalty, working days are monday to friday and doesn’t include bank holidays.

Return or exchange an item – our 100% money back guarantee…

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with your order number and any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note:
1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.

Please send returns in the condition described above to:
OCR Kit (C/O Zap), 29A High Street, Hythe, Southampton SO45 6AG

Please email us if you intend to return an order and we will do our best to help, and ensure all goes smoothly: [email protected]